Desired Skills and Experience
- Carry personal responsibility for high quality implementation and changes to a live IT infrastructure
- Manage key operational systems on which millions of customers depend
- Monitor existing infrastructure and processes, identify areas of weakness and propose improvements
- Take corrective action, as a first point of contact, to resolve incidents escalated from Technical Support, IT and Sophos Labs during working hours. Escalating where appropriate.
- Publish Software updates as required meeting product release schedules, monitoring load on infrastructure and support, taking corrective action where possible and flagging issues with manager.
- Participate in a 24/7 on-call rotation and occasionally carry out changes outside of normal working hours
- Working to OLAs/SLAs between CIS, other Sophos departments and underpinning contracts with external service providers
- Experience working as a DevOps Engineer / systems administrator with command line for configuration and troubleshooting in a Linux environment
- Strong scripting skills in Shell/Perl/Python/JavaScript
- Experience with configuration of monitoring systems and defining alerting thresholds
- Knowledge of LAMP stack and good undrstanding of computer networks, firewalls, routers and security
- Operational level experience with Amazon Web Services, Google and/or Microsoft Azure
- Worked in varied and complex development and 24/7 production environments
- Automated deployment and configuration tools (Foreman, Puppet, Ansible, Bamboo) is an asset
- Experience of Docker and VMware would be a distinct advantage
- Occasional travel to work abroad
- Annual holiday entitlement of 25 days
- Group personal pension scheme
- Private medical insurance
- Critical illness insurance
- Death in service policy (life assurance)
- Permanent health insurance
- Travel insurance
- Personal accident cover
- Subsidised staff restaurant
- Free beverages, fruit and pastries