Desired Skills and Experience
- Ensuring support tasks are dealt with securely and efficiently
- Provisioning, installation/configuration, operation, and maintenance of systems infrastructure including; cloud and on-premises network infrastructure
- Providing support to the development team as part of project delivery
- Trouble shooting
- Scripting and automation of system admin tasks
- Documentation of infrastructure for both internal and external environments.
- Investigate reported problems / support requests and determine the appropriate action
- Monitor progress of support requests and ensure all parties are kept informed
- Provide responses to requests for support, suggest solutions and work-a-rounds
- Monitor solutions via regular creation and scrutiny of reports, identify potential problems and performance trends
- Create, update and manage assigned JIRA tickets whilst keeping key people up-to-date with results and key milestones
- Maintain solution documentation
- To remain up-to-date with client issues and Adactus developed applications.
- Good communication skills with both internal team members and external business stakeholders.
- A background in Networking - LAN / WAN and Wireless.
- Shows an understanding of core internet technologies - Routing and Switching, DNS, DHCP, mail transport, OSI Model
- Desktop and server hardware knowledge
- Windows, Linux, and virtual machine experience
- Some scripting experience – i.e. Python/PowerShell
- Process driven – helping to define and ensure processes are followed