Desired Skills and Experience
- Actively monitor various IRC channels, wikipages, and mailing lists, for support requests
- Help volunteer developers to diagnose and resolve technical issues with our IaaS and PaaS infrastructure and their code
- Communicate clearly and patiently with individuals from our international communities of volunteer developers
- Write, verify, and improve documentation used by volunteer developers and technical staff
- Ensure positive and constructive discussions with the community and the Wikimedia Foundation
- Work and communicate effectively within a small team distributed across multiple time zones
- Strong interpersonal skills, with track record of modeling good social and development practices
- Experience using a variety of communications and collaboration tools, including wikis, mailing lists, and group chat
- Experience using Linux command line tools
- Ability to understand and explain technical issues
- Intermediate programing experience in one of the following languages: Python, PHP, JavaScript (node.js)
- Ability to work both independently and as part of a distributed team
- Experience working in the Wikimedia Toolforge or Cloud VPS environments
- Experience with the Wikimedia community, or a similar open source or collaborative community
- Familiarity with MediaWiki and/or MediaWiki APIs
- Ability to read and write multiple (human) languages
- Experience with writing and optimizing SQL queries
- Proficiency in multiple programming languages
- Experience with one or more cloud computing environments (OpenStack, AWS, GCP/GKE, Azure, DigitalOcean, Heroku, etc)
- Experience with Linux systems administration