Desired Skills and Experience
- Conduct on-site technical training with partners, customers, and end-users.
- Provide technical support to customers, and review and solve technical issues.
- Install/implement/configure upgrades and complete solutions onsite.
- Troubleshoot various issues to provide satisfactory solutions.
- Respond to telephone calls and emails for technical support.
- Ability to represent Vium’s image and brand, and professional relations with customers of Vium in all situations and always.
- Proven ability to work independently and to complete tasks despite ambiguity.
- Extensive travel required – estimated at 75 percent+
- Above average written and verbal communication and management skills.
- Excellent interpersonal skills to effectively communicate with all customers and end users.
- Superb organization skills.
- A “can do” attitude to satisfy customer requirements and willingness to provide excellent customer service always.
- Familiarity with standard networking concepts, practices, and procedures.
- Maintain a high level of technical skills related to Vium’s systems and applications in use at customer sites.
- A high level of proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Outlook).
- Familiar with a variety of the field’s concepts, practices, and procedures.
- Successful completion of an undergraduate university degree or an IT/business program.
- Accredited certifications are an asset.
- Say what we’ll do and then do it! As a growing team, we’ve increased collaboration between roles of development and operations
- Have an attitude of shared responsibility and value building quality into the development process.
- Have a wide range of interests, which is why we’re in this company in the first place.
- Are focused on results more than hours-in-a-chair-at-the-office.
- Have great values and sense of community, while encouraging growth.
- Love what we do and love being part of a team that rewards trying new things.
- Good salaries and benefits. Who doesn’t want that?
- Stock options
- Catered lunch most days and a fully stocked kitchen with healthy snacks and delicious drinks (Hungry anyone?)
- Flexible work hours and Friday demo days/happy hours
- Relaxed office in San Mateo with a casual environment
- Company teambuilding days, fun parties, including a week in the Summer when we close up shop and go on vacation