Desired Skills and Experience

  • Conduct on-site technical training with partners, customers, and end-users.
  • Provide technical support to customers, and review and solve technical issues.
  • Install/implement/configure upgrades and complete solutions onsite.
  • Troubleshoot various issues to provide satisfactory solutions.
  • Respond to telephone calls and emails for technical support.
  • Ability to represent Vium’s image and brand, and professional relations with customers of Vium in all situations and always.
  • Proven ability to work independently and to complete tasks despite ambiguity.
  • Extensive travel required – estimated at 75 percent+
  • Above average written and verbal communication and management skills.
  • Excellent interpersonal skills to effectively communicate with all customers and end users.
  • Superb organization skills.
  • A “can do” attitude to satisfy customer requirements and willingness to provide excellent customer service always.
  • Familiarity with standard networking concepts, practices, and procedures.
  • Maintain a high level of technical skills related to Vium’s systems and applications in use at customer sites.
  • A high level of proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Outlook).
  • Familiar with a variety of the field’s concepts, practices, and procedures.
  • Successful completion of an undergraduate university degree or an IT/business program.
  • Accredited certifications are an asset.
  • Say what we’ll do and then do it!  As a growing team, we’ve increased collaboration between roles of development and operations
  • Have an attitude of shared responsibility and value building quality into the development process.
  • Have a wide range of interests, which is why we’re in this company in the first place.
  • Are focused on results more than hours-in-a-chair-at-the-office.
  • Have great values and sense of community, while encouraging growth.
  • Love what we do and love being part of a team that rewards trying new things.
  • Good salaries and benefits. Who doesn’t want that?
  • Stock options
  • Catered lunch most days and a fully stocked kitchen with healthy snacks and delicious drinks (Hungry anyone?)
  • Flexible work hours and Friday demo days/happy hours
  • Relaxed office in San Mateo with a casual environment
  • Company teambuilding days, fun parties, including a week in the Summer when we close up shop and go on vacation