Desired Skills and Experience
- 2 years prior experience working in technical support, customer service, data center operations or other related fields
- Experience with transactional gateways is highly preferred along with payments processing knowledge
- Strong analytical skills required to resolve issues and problems
- Ability to prioritize workload, manage multiple assignments, have excellent follow through
- Must be detail-oriented, able to follow processes and have high personal performance standards and accountability
- Ability to work any schedule needed in a 24/7/365 day technical support operation. This position will also be required to have on call shifts on a rotating basis.
- Bachelor’s Degree preferred or qualified experience, in a field such as Computer Science, Computer Engineering, or related Information Technology discipline.
- Understanding and using Windows Server 2003/r2
- Understanding and Using Windows Server 2008/r2
- How to RDP and what is effected by how you RDP (Console/normal session)
- Ability to Start and stop windows services
- Ability to start and stop Windows Schedule Tasks
- Understanding and using IIS6
- Understanding and using IIS7/7.5
- Understanding/reading web.conf files
- Understanding DB infrastructure
- Understanding and use of VMWare
- Understanding and use of Cisco VPN
- Understanding / Troubleshooting of Browsers from IE8-10, Firefox, Chrome, Safari
- Understanding of SSL certificates and proper Use.
- Password Security (complexity)
- Understanding and use of Active Directory 2k3/2k8
- Understanding of uses of/for UNC
- Understanding and use File structures/Permissions