Desired Skills and Experience

  • Execute daily assigned job list
  • Communicate/Report to the IT Head Of Operations in case of technical issues
  • Communicate status of jobs to the IT Coordinator on a daily basis
  • Solve end-user problems quickly and completely
  • Solve PC hardware and software problems quickly and completely
  • PCs and Tablet PC hardware
  • MS Windows And Mac operating systems
  • IOS 10/11
  • MS Office suite
  • Administrative and educational desktop applications
  • Coordinate end-user support with the IT Coordinator and IT Head of Operations
  • Provide clear and timely reporting to the IT Head of Operations, IT Coordinator
  • Maintain appropriate documentation of procedures and configurations
  • Proactively expand and strengthens IT expertise to ensure that new technologies can be effectively managed. Research and master new technologies as part of the day to day job. Attend professional training courses.
  • Conduct continuous research (WSUS, internet, forum, books, etc…) on new technologies and update documentation software (“SAM”) in order to increase awareness and share practices with IT colleagues.
  • Excellent diagnostic and problem-solving skills
  • Expert knowledge of PC hardware and peripherals
  • Expert knowledge of all Windows desktop and MAC OS
  • Very good knowledge of the MS Office Suite and G Suite
  • Proficient in PC\MAC management and cloning systems and concepts
  • Basic knowledge of networking concepts, including, Ethernet, TCP/IP, DNS, Qos, switches, and hubs
  • Basic knowledge of Windows 2012\2016 servers
  • Basic knowledge of proxy server concepts
  • Proficient in Web filtering
  • Ability to communicate clearly in English in writing and verbally (operational language of the school).
  • Computer Science Degree, engineering or relevant field
  • Certification from Microsoft or other preferred
  • Prior exposure to an (international) school environmentan asset
  • Hands-on, can-do attitude
  • Accurate, detail-oriented
  • Pleasant disposition with a team spirit, flexible.
  • Organized person with common sense, able to prioritize