Desired Skills and Experience
- 24/7 on call support for Bell IPTV and Bell Aliant IPTV issues.
- Provide technical and managerial skills in leading crisis management situation, respond to WVOC, VOD Operations, Master Control - trouble tickets and escalations
- Take ownership in driving resolution to major or chronic problems.
- Ensure design efforts align to a corporate strategy that optimizes operational efficiency.
- Develop strategies, standards, and processes that facilitate introduction of new application technologies.
- Coordinate training and awareness for all staff having that have daily responsibility for elements within IPTV acting as a technical coach to extended teams.
- Provide direction to senior management and teams on design solutions, infrastructure evolution and problem management.
- Assess impacts of new solutions initiatives/growth within the IPTV network elements.
- Develop tools (scripts/programs) for automating routine activities.
- Overall solution testing authority for IPTV network initiatives.
- Creation of Blackout out collections for Broadcast Traffic to implement channel blackouts.
- Respond to System generated automatic alerts (SCOM-system centre operations manager alerts) to resolution, inclusive of coordinating and escalating with Vendors (EMC, Microsoft ,HP)
- Strong knowledge of Windows Server 2003/2008 system administration (MCSE/MCITP certification an asset) including Active Directory, Group Policy Administration, IIS 6.0/7.0 web site administration
- Working knowledge of DNS
- Two years of hands on system administration experience in a distributed environment with more than 200 servers
- Two years in an administrative role in a SQL Server environment
- Excellent documentation skills
- Able to communicate clearly and concisely, both orally and in writing
- Project management skills: coordinate various project aspects; monitor and ensure completion of work processes
- Able to work independently with a minimum of supervision; possess strong organizational skills
- Scripting/Programming skills: PowerShell, .NET Framework, VBScript, T-SQL
- System administration using Microsoft System Center Operations Manager & System Center Configuration Manager
- Intimate knowledge of Microsoft Excel, working knowledge of other MS Office Applications (Word, PowerPoint)
- Working knowledge of Storage Area Networks (SAN)
- Familiarity with Intrusion Detection concepts, anti-virus management in large networks
- Familiarity with Disaster Recovery concepts, online backups, capacity management, remote access technologies
- Work hours are Monday - Friday, normal 37.5 hours weeks
- Work start and finish times are flexible.
- Overtime may be required in order to meet deadlines.
- Rotational Pager
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