Global Technical Support Engineer - AGODA - Seoul Based, Korea at Big Wednesday Digital (Seoul, South Korea)

Desired Skills and Experience

• Supporting our global end-users in day-to-day hardware and software setup, installation, configuration and problem troubleshooting.
• Owning all aspects of the local office support. Infrastructure and Desktop.
• Supporting Office infrastructure and network.
• Building laptops and setting up workstations.
• Maintaining and tracking IT inventory.
• Proficient in Active Directory users/computers management
• Proficient in Enterprise systems management tool such as SCCM, Kace, Altiris
• Proficient in mass computer deployment solution such as MDT, JAMF, Clonezilla
• In-depth knowledge of Windows/MacOS/Office in corporate environment
• Willing to travel, work shifts and do on-call.
• Ability to work independently and as a team player.
• 2 years’ min experience in supporting office, network and desktop infrastructure.
• Fluency in English & Korean
• Ownership, you look for solutions and do not pass on problems.
• Customer Service minded, all the way.
• The desire to keep up with the latest technologies and stay ahead of the curve.
• Great communication and interpersonal skills; a good sense of humour is always a plus
• Must be a team player.

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