Desired Skills and Experience

  • Drive customer satisfaction (DevOps + external) by providing world-class application availability and protection of customer data
  • Direct the team to perform system setup, system administration, incident resolution, problem management, configuration management, change management, security monitoring, security management, capacity planning, availability management and disaster recovery
  • Establish performance monitoring and response processes
  • Ensure efficiency and predictability of deployments and upgrades
  • Roll out and enforce best-in-class security practices for greater customer success
  • Assess and refine our Agile/SCRUM process by collaborating with Product Management, Sales and Support
  • Understand and improve our existing operations and planning processes to elevate the output and quality of our operations team
  • Direct and develop our operational resources by prioritizing and delegating across multiple projects and initiatives
  • Optimize resource efficiency and help technical leads and team leads continuously make better tradeoffs
  • Create a security roadmap for an organization with enterprise grade customers
  • Understand the technical decisions that are being made by your operations team and synthesize  their decisions into  your decision-making process
  • Leverage your technical leadership to refine Product Management’s 6-month roadmap into tangible, and technically practical deliverables
  • Seek out meaningful certifications and security measures to increase our customers confidence in the delivery of our SaaS solution
  • Adopt a CI/CD mindset that is more advanced (and more beneficial) than our current DevOps mentality to accelerate deployments, reduce cost of ownership, and maintain quality
  • Understand and simplify the complexities of maintaining both on-premise installations as well as SaaS installation of the same technology stack
  • Understand the skills and capacity of your team and how to best utilize them to achieve our goals
  • Identify and employ data to empower your team’s continuous improvement
  • Develop career paths for your engineers and provide opportunities and feedback that will help them pursue those paths
  • Analyze departmental spending and collaborate with Product Management to capture ROI; evangelize findings to senior leadership
  • Coordinate cross-functional dependencies with a 360° leader mentality (i.e., an ability to influence up, down and laterally across the organization)  
  • Understand the tradeoffs and impact of decisions at the resource, technical and product level
  • 5+ years of experience managing cloud operations experience with and strong knowledge of Microsoft Azure, Amazon Web Services, Google Cloud Platform, or other cloud platforms
  • 2+ years of experience managing a team of at least 5 engineers
  • 2+ years as an operations engineer yourself
  • 3+ years of CI/CD experience
  • 1+ years of experience working in an agile development environment
  • Expertise in cloud security compliance, including experience with security audits
  • Experience hosting 300+ customers in the cloud; enterprise customers highly preferred
  • Ability to communicate verbally and in writing with both technical and business people in terms that they understand

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