Desired Skills and Experience
- Must have an Associate’s degree in an IT-related field or must have a minimum 18 months technical troubleshooting experience in a field such as: Technical Support, Call Center Support, Networking, PC Tech, Systems Administration, Applications Analysis and/or Systems Security.
- Must have a minimum of 18 months experience in a professional environment using Windows-based technology.
- Associates or Bachelor’s degree is preferred.
- A+, Security+, Network+ or equivalent certifications is preferred.
- Knowledge of Virtual Environments is preferred.
- Provides remote support – collecting sourced data that will be converted for customers go forward solution. Access data from multiple Media types: Opticals, CDs/DVDs, USB Drives, NAS drives, Tapes, etc.
- Trouble shoot moderate Software/Database related issues.
- Perform data QC & Audits with applications provided to ensure validity.
- Prior to conversion – responsible for analyzing all data.
- Consults with customers to define locations of legacy data directories.
- Trains the customer on use and feature functionality of the application.
- Communicates the customer’s needs/expectations to appropriate personnel. Manage resources for projects: VMs, Fileserver Space, Encrypted Drives etc.
- Notifies appropriate personnel of any application issues.
- May analyze transaction processing.
- Manage multiple projects at one time with little oversight.
- Keep detailed notes on all projects.
- Work closely with Project managers, Programmers and our customers.
- Follow very detailed documentation & Best Practice essential to accurate project completion.
- Build Encryption Containers on Hard Drives.
- Mount/Unmount drives and setup share locations.
- Create and Manage Secure FTP accounts for clients
- Asset Management including all ECS and client-received hardware
- QC Shipping request.
- Perform security protocols for shipping sensitive data
- Perform hardware shipping.
- Assists clients with data copies following strict ECS standards to ensure validity.
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