Desired Skills and Experience

  • Must have an Associate’s degree in an IT-related field or must have a minimum 18 months technical troubleshooting experience in a field such as: Technical Support, Call Center Support, Networking, PC Tech, Systems Administration, Applications Analysis and/or Systems Security.
  • Must have a minimum of 18 months experience in a professional environment using Windows-based technology.
  • Associates or Bachelor’s degree is preferred.
  • A+, Security+, Network+ or equivalent certifications is preferred.
  • Knowledge of Virtual Environments is preferred.
  • Provides remote support – collecting sourced data that will be converted for customers go forward solution. Access data from multiple Media types: Opticals, CDs/DVDs, USB Drives, NAS drives, Tapes, etc.
  • Trouble shoot moderate Software/Database related issues.
  • Perform data QC & Audits with applications provided to ensure validity.
  • Prior to conversion – responsible for analyzing all data.
  • Consults with customers to define locations of legacy data directories.
  • Trains the customer on use and feature functionality of the application.
  • Communicates the customer’s needs/expectations to appropriate personnel.  Manage resources for projects: VMs, Fileserver Space, Encrypted Drives etc.
  • Notifies appropriate personnel of any application issues.
  • May analyze transaction processing.
  • Manage multiple projects at one time with little oversight.
  • Keep detailed notes on all projects.
  • Work closely with Project managers, Programmers and our customers.  
  • Follow very detailed documentation & Best Practice essential to accurate project completion.
  • Build Encryption Containers on Hard Drives.
  • Mount/Unmount drives and setup share locations.
  • Create and Manage Secure FTP accounts for clients
  • Asset Management including all ECS and client-received hardware
  • QC Shipping request.
  • Perform security protocols for shipping sensitive data
  • Perform hardware shipping.
  • Assists clients with data copies following strict ECS standards to ensure validity.

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