Desired Skills and Experience

  • First point of contact for priority and urgent issues – Triage and investigate issues and manage fixes or escalate as appropriate
  • Client communication. Email and phone support to update on issues, progress and guide a client when issues or changes needed on their side
  • App health monitoring – Set up and manage effective monitoring and alerting
  • Operating in Azure - Reset or add more servers, scale up data base, communication with our MSP if azure is down
  • Roll back faulty releases
  • Set up and running of product feeds
  • Technical admin tasks via our Configuration tool
  • Other Dev ops tasks to contribute to the health and improvements to our platform
  • Testing – unit and regression testing for fixes or changes
  • Zendesk and Jira ticket management – Make sure any issues are well documented so can be fixed quickly by the right person
  • Work as part of the Support team and collaborate on internal processes and servicing clients
  • Two years of experience managing and configuring Cloud platforms like Azure services
  • Two years of experience working with DevOps tools e.g. Visual Studio Team Services (VSTS) and Configuration
  • Experience in a devops/support role for a software company
  • Client communication (email and phone) and management
  • Testing – mobile or software preferred
  • Ability to jump on issues quickly, calmly and independently
  • Experience working with data files like a product file
  • Microsoft Excel including knowledge of CSV and XML
  • Ability to work evening hours
  • Computer Science/Informatics/STEM degree or similar
  • Experience with Google Analytics
  • System administration
  • Networking
  • APIs
  • Experience using testing tools like postman and Charles proxy
  • Competitive salary
  • Flexible working hours
  • Paid training days
  • Bike to work scheme
  • Fruit, snacks, tea and coffee provided throughout the week
  • Selection of breakfast options provided
  • If you work late, we pay for your dinner and have it delivered to the office
  • Team drinks (soft and non) every Friday.
  • Quarterly team events (we’ve done a Segway tour, BBQs, Junkyard Golf, a Graffiti Workshop and more!)

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