Desired Skills and Experience
- First point of contact for priority and urgent issues – Triage and investigate issues and manage fixes or escalate as appropriate
- Client communication. Email and phone support to update on issues, progress and guide a client when issues or changes needed on their side
- App health monitoring – Set up and manage effective monitoring and alerting
- Operating in Azure - Reset or add more servers, scale up data base, communication with our MSP if azure is down
- Roll back faulty releases
- Set up and running of product feeds
- Technical admin tasks via our Configuration tool
- Other Dev ops tasks to contribute to the health and improvements to our platform
- Testing – unit and regression testing for fixes or changes
- Zendesk and Jira ticket management – Make sure any issues are well documented so can be fixed quickly by the right person
- Work as part of the Support team and collaborate on internal processes and servicing clients
- Two years of experience managing and configuring Cloud platforms like Azure services
- Two years of experience working with DevOps tools e.g. Visual Studio Team Services (VSTS) and Configuration
- Experience in a devops/support role for a software company
- Client communication (email and phone) and management
- Testing – mobile or software preferred
- Ability to jump on issues quickly, calmly and independently
- Experience working with data files like a product file
- Microsoft Excel including knowledge of CSV and XML
- Ability to work evening hours
- Computer Science/Informatics/STEM degree or similar
- Experience with Google Analytics
- System administration
- Networking
- APIs
- Experience using testing tools like postman and Charles proxy
- Competitive salary
- Flexible working hours
- Paid training days
- Bike to work scheme
- Fruit, snacks, tea and coffee provided throughout the week
- Selection of breakfast options provided
- If you work late, we pay for your dinner and have it delivered to the office
- Team drinks (soft and non) every Friday.
- Quarterly team events (we’ve done a Segway tour, BBQs, Junkyard Golf, a Graffiti Workshop and more!)
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