Desired Skills and Experience
- Communicate professionally and courteously with clients via phone and email, as needed for support tasks.
- Support service desk tickets (remote).
- Maintain network and server infrastructures across multiple companies.
- Assist with the post implementation support of various projects (Servers, Virtualization, and Disaster Recovery).
- Be willing to invest time in technical education (critical for properly supporting clients).
- Knowledge of the latest Microsoft Windows desktop and Microsoft Server operating systems.
- Knowledge of virtualization technologies (Azure, VMware, Hyper-V)
- Quality troubleshooting skills and experience in a fast-paced environment.
- Excellent customer service skills: communication skills (both verbal and written), patience and enjoys interacting with end users.
- Attention to details: punctuality, scheduling, documentation, record keeping, etc.
- Use good judgment to effectively prioritize work.
- Ability to work on multiple tasks concurrently while focusing on high-priority tasks.
- Due to rapid company growth, tech must be able to keep a level head in an often times fast paced environment.
- Knowledge/experience of Microsoft Office 365
- Knowledge/experience of Active Directory is helpful. Some familiarity with supporting domain controllers, DNS, adding servers and workstations to AD, user setup, group policy, log in scripts.
- Knowledge/experience of backup systems (Veeam, Barracuda, Axcient, etc.).
- Knowledge/experience of firewall systems. Cisco/Meraki experience.
- Knowledge/experience supporting mobile users. Laptop, iPhone and Android Phones, push email, helping remote users.
- Knowledge/experience with virtualization.
- If you have worked for an IT firm, MSP, and have familiarity with Managed Services.
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