Desired Skills and Experience
- Troubleshoot and resolve Support Tickets as prioritized by the Platform Captains
- Perform service restarts on servers
- Analyze system logs for troubleshooting and identifying system improvements
- Provide internal, cross-functional communication with Cardinal Customer Service(s) and production engineering to provide updates
- Escalate issues internally as needed
- Open support tickets with third party vendor
- Assist with audits of servers and environment to ensure compliance with established standards, policies and configuration guidelines
- Provide support for Infrastructure systems such as server maintenance, storage, networking, database administration, network security, messaging, directory services, server virtualization, monitoring, etc.
- Compose internal documentation with direct oversight from team members that reflects processes and system configuration
- Provides technical solutions to a wide range of complex difficult problems
- Ensures Systems’ uptime and stability
- Identifies and resolves hardware/software problems on Cisco switches, routers, or ASA equipment
- Assist in setting up deployment and automation
- Execute automated tests
- Motivated, self-starter, willing to learn new programs
- Takes the initiative to research and learn on their own
- Demonstrates attention to detail; listens and requests clarification
- Puts success of team above own interests
- Displays passion and optimism; inspires respect and trust
- Supports organization’s goals and values
- Minimum of a Bachelor’s degree from four-year college or university;
- In lieu of a degree, two or more years related experience and/or training; or equivalent combination of education and experience will be considered
- Experience diagnosing, reporting, tracking and resolving quality issue
- Experience administering Microsoft operating systems and applications including Windows 10, Windows Server 2012/2016
- Familiarity with QA tools and techniques, bug tracking systems, test design and execution
- Knowledge of Cisco equipment including various switch models, firewalls and wireless equipment
- Knowledge of Active Directory, Group Policy, security best practices, networking technologies
- CompTIA,CCNA, or CCNP a plus.
- Health, Dental & Vision Insurance
- Health Savings Account (HSA)
- Life Insurance
- Supplemental Life Insurance
- Occupational Accident Insurance
- Retiree Health & Medical
- 401K Plan (5)
- Retirement Plan
- Employee Stock Purchase Plan
- Performance Bonus
- Maternity & Paternity Leave
- Work From Home
- Fertility Assistance
- Childcare
- Reduced or Flexible Hours
- Military Leave
- Family Medical Leave
- Unpaid Extended Leave
- Vacation & Paid Time Off
- Sick Days
- Paid Holidays
- Bereavement Leave
- Employee Discount
- Employee Assistance Program
- Commuter Checks & Assistance
- Pet Friendly Workplace
- Mobile Phone Discount
- Company Social Events
- Legal Assistance
- Diversity Program
- Job Training
- Professional Development
- Apprenticeship Program
- Tuition Assistance
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