Desired Skills and Experience
- Diagnose and resolve customer problems for Google Cloud Platform products; Engineer and implement new operations, productivity and investigation tools to increase efficiency for Technical Solutions Engineering.
- Act as a consultant and subject matter expert for Product Managers, Software Engineering teams, Sales Engineers, Site Reliability Engineers, and Strategic Customer Engineers to resolve technical deployment obstacles and improve the product’s vision.
- Obtain and maintain an in-depth understanding of Google’s product technology and underlying hardware and software architectures, to build in-product self-service solutions.
- Work closely with multiple Product Management and Software Engineering teams on understanding ways to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive production excellence.
- Be an advocate for our customers in representing their issues to Product Management and Software Engineering and develop innovative ways to resolve issues.
- BA/BS degree in Computer Science or a related technical field, or equivalent practical experience.
- 2 years of industry experience in technical support, professional services, engineering, sustaining engineering or systems engineering.
- Experience with cloud storage solutions, SQL database administration, Google App Engine, cloud networking solutions and/or distributed computing technology.
- Experience developing web applications with Python, Go or Java.
- Strong network administration and troubleshooting skills; good understanding of Linux system administration.
- Strong understanding of web development protocols (i.e. HTML5, AJAX, XML, JSON, RFCs 2109/2965, 1945/2616).
- Understanding of Unix/Linux or Windows systems from kernel to shell and beyond, taking in system libraries, file systems and client-server protocols along the way.
- Outstanding account management, follow-through, resourcefulness, attention to detail and verbal and written communication skills.
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