Desired Skills and Experience

  • Operate as a backline and when necessary frontline, primary support liaison between HSS and our clients and effectively respond to and resolve inquiries of both a product and technical nature received by telephone, electronically submitted tickets or through automated alerting systems.
  • Assess a variety of situations, reviewing server and network operations, software configuration, set-up and software code and identify the correct resolution or escalate according to departmental guidelines.
  • Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals & objectives.
  • Regularly review the database of submitted items and proactively follow up with internal and external clients to ensure that their inquiries and/or issues have been satisfactorily resolved.
  • Work closely with other team members as part of a cohesive group in exchanging knowledge through peer-to-peer interaction, training sessions, responding to and mitigating technical issues and fulfilling assigned responsibilities per the team’s regular and on-call schedule.
  • Respond to and mitigate technical issues raised by a
  • Maximize and maintain current knowledge and awareness of applications and related technologies.
  • Work with the Director of Technical Services to develop, monitor, document and maintain best practices for system administration, network and application security and compliance with Harris data and security policies.
  • 3+ years of Linux System Administration experience/DevOps
  • Bachelors Degree or equivalent experience in Computer information Systems, Computer Sciens, Mathematics or a related field
  • Strong interpersonal and communication skills; capable of training users in applications and operating system fundamentals and writing documentation.
  • Sounds knowledge of system administration tools and processes
  • Sound understanding of Linux and web services technologies and functions.
  • Sound knowledge of engagement delivery and software troubleshooting techniques with a high focus on first call resolution.
  • Excellent analytical, research and problem solving skills with a strong ability to multi-task and prioritize work effectively.
  • Ability to interpret requirements, and recommend solutions that best address clients’ needs.
  • Expertise of virtualization, storage and networking technology
  • In-depth knowledge of Linux system administration
  • In-depth understanding of Public Cloud providers like Amazon AWS, Google Cloud, Azure Cloud.
  • In-depth understanding of Configuration Management systems (ex: Ansible, Chef, Puppet, SaltStack, etc.) is a plus.
  • Ability to write shell scripts (bash, python, perl etc).
  • Knowledge about upcoming technologies like containers like Kubernetes, Docker, SDN, or SDS is an asset.

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