Desired Skills and Experience
- Operate as a backline and when necessary frontline, primary support liaison between HSS and our clients and effectively respond to and resolve inquiries of both a product and technical nature received by telephone, electronically submitted tickets or through automated alerting systems.
- Assess a variety of situations, reviewing server and network operations, software configuration, set-up and software code and identify the correct resolution or escalate according to departmental guidelines.
- Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals & objectives.
- Regularly review the database of submitted items and proactively follow up with internal and external clients to ensure that their inquiries and/or issues have been satisfactorily resolved.
- Work closely with other team members as part of a cohesive group in exchanging knowledge through peer-to-peer interaction, training sessions, responding to and mitigating technical issues and fulfilling assigned responsibilities per the team’s regular and on-call schedule.
- Respond to and mitigate technical issues raised by a
- Maximize and maintain current knowledge and awareness of applications and related technologies.
- Work with the Director of Technical Services to develop, monitor, document and maintain best practices for system administration, network and application security and compliance with Harris data and security policies.
- 3+ years of Linux System Administration experience/DevOps
- Bachelors Degree or equivalent experience in Computer information Systems, Computer Sciens, Mathematics or a related field
- Strong interpersonal and communication skills; capable of training users in applications and operating system fundamentals and writing documentation.
- Sounds knowledge of system administration tools and processes
- Sound understanding of Linux and web services technologies and functions.
- Sound knowledge of engagement delivery and software troubleshooting techniques with a high focus on first call resolution.
- Excellent analytical, research and problem solving skills with a strong ability to multi-task and prioritize work effectively.
- Ability to interpret requirements, and recommend solutions that best address clients’ needs.
- Expertise of virtualization, storage and networking technology
- In-depth knowledge of Linux system administration
- In-depth understanding of Public Cloud providers like Amazon AWS, Google Cloud, Azure Cloud.
- In-depth understanding of Configuration Management systems (ex: Ansible, Chef, Puppet, SaltStack, etc.) is a plus.
- Ability to write shell scripts (bash, python, perl etc).
- Knowledge about upcoming technologies like containers like Kubernetes, Docker, SDN, or SDS is an asset.
Apply