Desired Skills and Experience
- Manage IT Network Infrastructure projects and initiatives from start to finish including identifying requirements, success criteria, and impact to the business.
- Collect user and product feedback to drive key IT platform decisions.
- Distill projects into tasks/milestones and leverage resources within the team and across the organization to achieve project goals.
- Administer and manage vendor relationships (ISPs, hardware vendors, contractors, etc.) to ensure prompt resolution of service requests and implementations.
- Field support escalations of various complexity from our technology teams (including software/hardware etc.)
- Assist with the provisioning and deployment of new hardware and software solutions. Contribute to documentation and development of IT assets and policies and procedures.
- Maintain and audit networking infrastructure including routers, access points, VPNs etc.
- Build solutions for maintaining, deploying, and scaling our infrastructure and improving our internal processes.
- Collaborate with security resources to identify potential threats, weak points, or intrusions.
- You value providing excellent customer service and act as an advocate for our users.
- You are a tenacious troubleshooter and negotiator. You have the ability to remove roadblocks and move the team forward.
- You can be an active mentor and take charge training and educating teammates and users on new or unfamiliar technologies.
- You are humble and embrace your mistakes and the opportunity to learn from them.
- You are adaptable to an ever-changing environment and thrive in a dynamic setting.
- You are autonomous and have the ability to manage your projects and drive them to completion.
- You are meticulously organized and have an uncanny ability to organize and present information with an extreme attention to detail.
- You are platform agnostic and have no loyalties to a given vendor/technology. We’re currently a mixed PC/Mac environment and will be supporting both iOS and Android mobile devices.
- You are a seasoned SaaS supporter and are experienced working in the cloud. We employ many SaaS Solutions (Google Apps, Slack, Quip, Yammer).
- You consider yourself a network wizard and are fluent in the arcane language of TCP/IP.
- You are security-minded and make it a priority for every project, process, and task you tackle.
- You are adamant about automation. Manual repetitive processes are your enemy.
- You are comfortable with the command line. You spend most of your time in a terminal window and wouldn’t have it any other way.
- You are a conscientious architect. You build things in a repeatable, sustainable, and scalable fashion.
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