Desired Skills and Experience

  • Design, implement, and support private and public cloud systems
  • Build infrastructure and application monitoring to detect and prevent incidents
  • Collaborate with internal Smart Start development groups as well as internal business groups
  • Collaborate with Development leaders on technical design for custom applications and services
  • Ensure the quality and performance of applications and platforms through monitoring and performance testing
  • Perform troubleshooting to isolate, diagnose, and remedy application or service problems
  • Report on infrastructure and application performance to predict needs for future growth
  • Contribute to continuous system and service improvement through regular reviews
  • Maintain technical knowledge by utilizing provided training tools, attending technical workshops, and reviewing professional publications
  • Ensure business data is backed-up and protected
  • Cross-train and mentor teammates
  • Provide training and documentation for Helpdesk staff to expand Tier1 troubleshooting abilities
  • Provide emergency on-call support on a rotating schedule
  • Any other duties assigned by the manager
  • 5-7 years of overall Systems Administration experience
  • 1-2 years of Microsoft Azure or AWS related experience
  • Experience with PowerShell is required
  • Technical skills to design, implement, and support Windows and Linux based systems
  • Excellent interpersonal skills with the ability to positively interact with all levels of the organization
  • Excellent organization, prioritization, follow-up and time management skills
  • Ability to read and write clear and understandable instructions
  • Ability to handle multiple tasks at a time
  • Must be able to work varying hours and travel when required (less than 5%)
  • Must have the ability to work both independently and as part of a team
  • Must have the ability to lift servers, network, and storage equipment up to 50 lbs

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