Desired Skills and Experience
- Provide level 1 & 2 helpdesk support
- Manage tickets, job priorities and process incoming calls
- Workbench repairs of desktops, servers and laptops
- Rollout of replacement desktops and laptops
- Working with senior engineers in implementation, repair and updating of servers
- Minimum 2 Years experience supporting Windows 7/10 PCs
- Experience supporting Networked PCs running windows based software applications
- Good working knowledge of Active Directory and Microsoft Exchange
- Proven ability to troubleshoot computer hardware issues
- Installing and troubleshooting Windows OS
- Tertiary or professional IT qualifications
- Excellent verbal and written communication skills and the ability to swiftly create clear and concise documentation
- Firewalls
- VMWare
- Anti-Virus software
- Backup Software
- Terminal Servers
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