Desired Skills and Experience

  • Cisco Unified Communications Manager
  • Cisco Unity Connection Voicemail
  • Cisco Contact Center Express
  • Jabber, Video Phones, and other collaboration endpoints
  • Cisco gateway routers and other SIP enabled gateways and endpoints
  • Avaya phone and voicemail systems
  • Nortel CS 1000 PBXs
  • Handset programing and troubleshooting
  • Conducting performance and diagnostic testing of telecommunications equipment
  • Manage vendors in relation to all in scope projects/initiatives
  • Perform user moved adds and changes 
  • Liaise with the Events teams, Help Desk and other IT service owners on a regular basis
  • Provide support and escalations for critical break-fix issues
  • Plan, schedule and perform systems maintenance and upgrades
  • Provide end user training and documentation
  • Provide after-hours support when necessary
  • Handle software and hardware repairs as required to maintain system uptime.
  • Maintains customer rapport by listening to and resolving concerns; answering questions
  • 5+ years hands on experience with relevant technologies
  • Demonstrated mastery of previous levels’ skills and responsibilities
  • Excellent Analytical and Problem Solving Skills
  • Excellent Verbal and Communication Skills
  • Ability to work without supervision
  • Cisco Unified Communications Manager (CUCM) ver 9.x or higher
  • Cisco Unity Connection  (UConn)
  • Cisco Voice Portal (CVP)
  • Cisco Call Manager Express (CME)
  • Cisco Unity Express (CUE)
  • Cisco Unified Border Element (CUBE)
  • SIP Trunking
  • Web conferencing integration
  • Call Accounting / CDR 3rd party solutions
  • Strong PSTN Knowledge
  • Avaya phone and voicemail systems.
  • Strong PSTN Knowledge
  • Ability to handle multiple tasks concurrently, prioritizing and accurately completing them in   a potentially stressful environment
  • Ability to interact well with all levels of management and co-workers.
  • Good oral and written communication
  • ability to plan and meet deadlines
  • Excellent computer and customer service skills
  • Bachelor’s Degree in computer science or related technologies.
  • Cisco Contact Center Express (UCCX)
  • E911 3rd party solutions
  • Contact Center Reporting such as Aceyus, CUIC and others
  • Experience implementing SIP Trunks and PRI.
  • Experience with designing and configuring global dial-plans and least cost routing.
  • Routing and Switching

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