Desired Skills and Experience
- Bachelor’s degree in Computer Science, Engineering, Business or related field or equivalent work experience is required.
- Strong understanding of ITIL and Incident Management practices.
- Web, Mobile and Cloud experience a plus.
- 2-5 years experience in an Enterprise 24x7 Network Operations Center or Production Support environment required
- 2-5 years Customer Service experience, Incident and Problem Management required.
- 2-5 years experience defining, implementing, and monitoring IT service level processes.
- Technical expertise in network and server administration with hands on experience.
- Experience working in a large (1000+ server) and complex operations environments.
- Good understanding of Cloud infrastructure (Network and Server architecture).
- Experience with monitoring technologies.
- Exposure and familiarity with change, problem and release management.
- Excellent customer service skills with a professional demeanor. Must at all times be able to communicate clearly with all levels of employees, external vendors and management teams
- Excellent organizational, problem solving and project management skills.
- Ability to achieve specific results from little direction.
- Ability to work under pressure being adaptable and responsive to organizational requirements.Maintain high degree of self-motivation and independent decision making.Ability to work and derive creative and practical solutions to complex problems in independent work environment.
- Maintain high degree of self-motivation and independent decision making.
- Ability to work and derive creative and practical solutions to complex problems in independent work environment.
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