Desired Skills and Experience

  • Primary contact for all technical discussions with vendor also acting as escalation channel for issues
  • Involved in financial discussions, alongside procurement to drive best possible value for Experian
  • Make recommendations on products to purchase and be involved in technical evaluations of new Cloud (and non cloud) products/services
  • Conduct service reviews, highlighting deviations from agreed service levels and owning improvement plans
  • Provide status reports to relevant stakeholders as required
  • Provide leadership during the resolution of intractable systems problems.
  • Demonstrate a clear understanding of cross platform infrastructure and relationships.
  • Ensure that client queries are dealt with effectively by the team in a reliable and efficient manner, thus meeting or exceeding client expectations
  • Ensure sufficient resource is available to support operational and maintenance activities at all times
  • Oversee all internal Cloud deliveries ensuring they are delivered on-time and to budget
  • Act as an escalation point, both internally and externally as required
  • Provide support and/or cover for VP as appropriate
  • Demonstrate good costs control decisions around Cloud services
  • Devise Cloud services recharge mechanisms
  • Ensure P&L is managed in line with targets
  • Manage capital budget in line with agreed schedule
  • Create/Maintain submissions for each financial year ensuring out dated systems are replaced
  • Ensure team can take advantage of new Cloud technology as appropriate, establishing this as part of the standards as appropriate
  • Work with internal BUs to agree replacement/refresh activities and ensure these are actioned as agreed
  • Provide status reports of various initiatives, highlighting exceptions to appropriate stakeholders as required
  • Ensure vendor updates are implemented as appropriate ensuring highest levels of system availability
  • Look to continually review and improve Cloud processes, taking advantage of new technologies as required
  • Ensure Cloud best practices are followed in respect of managing the Cloud estate, including deployment and monitoring
  • Ensure risks are actively managed and in line with reported dates and highlighting new risks as appropriate
  • Oversee security patching and vulnerability management processes ensuring constant improvement in processes
  • Working with the security team ensure the Cloud environment is secure and in line with global security policy
  • Interface with internal audit ensuring compliance with department audit actions are completed in line with agreed dates
  • Proven rack record with implementation of Cloud services with full lifecycle management understand of the Cloud costs, security and operational controls
  • Proven working experience in IT management
  • Excellent knowledge of technical management, information analysis and of computer hardware and software
  • Expertise in data center management and data governance
  • Proven personnel management experience
  • Being self-motivated and self-accountable for delivery and adherence to standards and delivery timelines is essential
  • Knowledge of ITIL processes essential
  • Highly proficient in Financial management
  • Proven ability with managing large multi national vendors
  • Excellent interpersonal skills and the ability to interface with internal/external customers, vendors, management etc. in both formal and informal situations is essential
  • Well-developed personal organization and time management
  • Effective leadership and motivation of direct and indirect reportsGood oral and written communication skills

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