Desired Skills and Experience
- Primary contact for all technical discussions with vendor also acting as escalation channel for issues
- Involved in financial discussions, alongside procurement to drive best possible value for Experian
- Make recommendations on products to purchase and be involved in technical evaluations of new Cloud (and non cloud) products/services
- Conduct service reviews, highlighting deviations from agreed service levels and owning improvement plans
- Provide status reports to relevant stakeholders as required
- Provide leadership during the resolution of intractable systems problems.
- Demonstrate a clear understanding of cross platform infrastructure and relationships.
- Ensure that client queries are dealt with effectively by the team in a reliable and efficient manner, thus meeting or exceeding client expectations
- Ensure sufficient resource is available to support operational and maintenance activities at all times
- Oversee all internal Cloud deliveries ensuring they are delivered on-time and to budget
- Act as an escalation point, both internally and externally as required
- Provide support and/or cover for VP as appropriate
- Demonstrate good costs control decisions around Cloud services
- Devise Cloud services recharge mechanisms
- Ensure P&L is managed in line with targets
- Manage capital budget in line with agreed schedule
- Create/Maintain submissions for each financial year ensuring out dated systems are replaced
- Ensure team can take advantage of new Cloud technology as appropriate, establishing this as part of the standards as appropriate
- Work with internal BUs to agree replacement/refresh activities and ensure these are actioned as agreed
- Provide status reports of various initiatives, highlighting exceptions to appropriate stakeholders as required
- Ensure vendor updates are implemented as appropriate ensuring highest levels of system availability
- Look to continually review and improve Cloud processes, taking advantage of new technologies as required
- Ensure Cloud best practices are followed in respect of managing the Cloud estate, including deployment and monitoring
- Ensure risks are actively managed and in line with reported dates and highlighting new risks as appropriate
- Oversee security patching and vulnerability management processes ensuring constant improvement in processes
- Working with the security team ensure the Cloud environment is secure and in line with global security policy
- Interface with internal audit ensuring compliance with department audit actions are completed in line with agreed dates
- Proven rack record with implementation of Cloud services with full lifecycle management understand of the Cloud costs, security and operational controls
- Proven working experience in IT management
- Excellent knowledge of technical management, information analysis and of computer hardware and software
- Expertise in data center management and data governance
- Proven personnel management experience
- Being self-motivated and self-accountable for delivery and adherence to standards and delivery timelines is essential
- Knowledge of ITIL processes essential
- Highly proficient in Financial management
- Proven ability with managing large multi national vendors
- Excellent interpersonal skills and the ability to interface with internal/external customers, vendors, management etc. in both formal and informal situations is essential
- Well-developed personal organization and time management
- Effective leadership and motivation of direct and indirect reportsGood oral and written communication skills
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