Desired Skills and Experience

  • Ensure the integrity, stability, and availability of IT networks by maintaining, monitoring, implementing, and supporting all networks provided and supported by IT.
  • Promote and maintain good IT knowledge transfer by generating regular reports that document results of completed work.
  • Troubleshoot and resolve problems by investigating, analyzing, and collecting information.
  • Liaise with partners and external vendors to maintain a currency of the IT marketplace, evaluate hardware and software solutions, and resolve problems.
  • Provide service to clients by analysing their needs, responding to their queries/requests and providing guidance and familiarization with the available information technology services.
  • Analyse performance of the computing and telecommunications infrastructure, identify problem patterns and make recommendations to improve the reliability and maintainability of the infrastructure.
  • Liaise with other areas to provide support and technical expertise, and resolve IT networks related issues.
  • Verify and validate technology services prior to deployment by leveraging industry best practices, historical information, experience, tools, and processes.
  • Maintain knowledge and use of technical corporate services by researching and keeping abreast of the latest developments in technology.
  • Undergraduate degree and one (1) year of relevant experience
  • Technologist diploma or Professional technologist equivalency designation and two (2) years of relevant experience
  • Fields of study: Computer science, electrical, electronics, network security, telecommunications, or engineering.¬†
  • Experience with network trouble shooting and monitoring.
  • Experience in helpdesk and first level support¬†and performing first level diagnosis on networks and escalating to appropriate technical teams.
  • Preference may be given to candidates who have completed a Cisco Certified Network Administrator (CCNA), Microsoft Certified System Administrator (MCSA), Microsoft Certified System Engineer (MCSE) or Microsoft Certified IT Professional (MCITP).
  • Adaptability
  • Interpersonal skills
  • Organizational skills / multitasking
  • Problem Solving
  • Analytical skills
  • English Essential (EE/AE)
  • Bilingual Imperative (BBB/BBB)
  • Bilingual Non-Imperative (BBB/BBB)

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