Desired Skills and Experience
- Ensure that the services and platform are being re-actively & proactively monitored
- Escalate and manage any incidents in a timely manner or potential incidents to ensure quickest service restoration time
- Analyse potential trends to drive down repeated incidents
- Communicate clearly and concisely to the business/management the details of the incident, its impact to the business and the steps to ensure timely resolution and prevention
- Bachelor’s degree in IT or any other related fields
- At least 3 years’ experience in IT helpdesk, support, and monitoring
- Detailed oriented with strong written and verbal communication skills
- Good command of English (Speaking, Writing, and Reading)
- Ability to work independently and as a team player with limited supervision
- Ability to learn and multi-task in a fast paced environment
- Basic understanding of Networking is a plus
- Must be able to work on shifts to support a 24x7x365 network operation. Shift work including nights and weekends. On-call environment
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