Cloud Support Engineer at BETSOL (Denver, CO)

Desired Skills and Experience

• Manage BETSOL’s Cloud infrastructure across multiple cloud platforms
• Provide support for BETSOL’s Zmanda Product line enterprise customers, including backup, disaster recovery, information security, and virtualization.
• Deploy, configure, tune, and troubleshoot Office 365, Active Directory, and other applications.
• Integrate BETSOL’s cloud infrastructure applications and enable a single sign-on experience for end users
• Provide support via Phone, Email, and Web-based remote access tools
• Document and report progress using BETSOL’s tracking tools
• Escalates necessary cases to the right level within the defined LOB (Line of Business) 
• Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels
• Experience in IT systems engineering, with a focus on migrations, deployments, configuration, backup, disaster recovery, and information security.
• Strong analytical skills
• Strong technical experience in:
• Linux
• Active Directory
• Office 365
• Cloud infrastructure management of AWS and Google cloud
• VMWare
• Data networking and IP protocols

Apply