Desired Skills and Experience
- Provides support for network, server, hardware and software. Troubleshoots support issues.
- Performs regular security monitoring to identify intrusions or vulnerabilities. Maintains and updates security systems and procedures in accordance with threat profile and policies.
- Ensures all back-ups and disaster recovery systems are operating correctly and are tested regularly.
- Installs server upgrades, patches, new servers, and server software including both physical and virtual devices.
- Supports the software development team with software releases.
- Identifies system requirements, conducts product research, obtains quotes, prepares proposals recommending technology purchases and oversees and/or participates in the implementation of that technology.
- Develops and maintains vendor relationships, manages IT purchases, tracks physical assets and monitors warranty status.
- Reads, writes, reviews and edits documentation including work instructions, SOPs, validation documentation, installation instructions.
- Provides technical guidance to staff, coordinates schedules and assigns tasks to reach an overall objective within costs, quality and timelines.
- Actively works to foster an environment of effective and collaborative working relationships amongst employees, management and external partners.
- Reads pertinent literature to improve technical knowledge and maintain awareness and understanding of developments related to current or anticipated projects and/or products.
- Provides backup for desktop support personnel as required.
- Strong organizational skills and the ability to work effectively in a high-paced, fast changing environment
- In-depth experience with installing, configuring and supporting Linux (RedHat Varieties)
- Working knowledge of Microsoft Windows Server 2012+
- Experience with configuration management tools such as Puppet, Salt, Chef or Ansible
- Familiarity with Amazon Web Services and associated technologies
- Experience with Virtualization Technologies such as KVM, RHV, VMware
- Thorough understanding of networking principles and technologies
- Familiarity with Python and Bash scripting
- Excellent written and verbal skills in English
- Microsoft: Active Directory, ADFS, SCCM
- Security technologies: PaloAlto, Nessus, IDS
- NetApp Storage Systems
- Networking Technologies: PaloAlto, Juniper, Meraki
- VMware Horizon View, vSAN
- Databases: PostgreSQL, MSSQL
- System Deployment Tools: Red Hat Satellite/The Foreman
- Backup technologies such as Bacula, Crashplan
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