Desired Skills and Experience

  • Provides support for network, server, hardware and software. Troubleshoots support issues.
  • Performs regular security monitoring to identify intrusions or vulnerabilities. Maintains and updates security systems and procedures in accordance with threat profile and policies.
  • Ensures all back-ups and disaster recovery systems are operating correctly and are tested regularly.
  • Installs server upgrades, patches, new servers, and server software including both physical and virtual devices.
  • Supports the software development team with software releases.
  • Identifies system requirements, conducts product research, obtains quotes, prepares proposals recommending technology purchases and oversees and/or participates in the implementation of that technology.
  • Develops and maintains vendor relationships, manages IT purchases, tracks physical assets and monitors warranty status.
  • Reads, writes, reviews and edits documentation including work instructions, SOPs, validation documentation, installation instructions.
  • Provides technical guidance to staff, coordinates schedules and assigns tasks to reach an overall objective within costs, quality and timelines.
  • Actively works to foster an environment of effective and collaborative working relationships amongst employees, management and external partners.
  • Reads pertinent literature to improve technical knowledge and maintain awareness and understanding of developments related to current or anticipated projects and/or products.
  • Provides backup for desktop support personnel as required.
  • Strong organizational skills and the ability to work effectively in a high-paced, fast changing environment
  • In-depth experience with installing, configuring and supporting Linux (RedHat Varieties)
  • Working knowledge of Microsoft Windows Server 2012+
  • Experience with configuration management tools such as Puppet, Salt, Chef or Ansible
  • Familiarity with Amazon Web Services and associated technologies
  • Experience with Virtualization Technologies such as KVM, RHV, VMware
  • Thorough understanding of networking principles and technologies
  • Familiarity with Python and Bash scripting
  • Excellent written and verbal skills in English 
  • Microsoft: Active Directory, ADFS, SCCM
  • Security technologies: PaloAlto, Nessus, IDS
  • NetApp Storage Systems
  • Networking Technologies: PaloAlto, Juniper, Meraki
  • VMware Horizon View, vSAN
  • Databases: PostgreSQL, MSSQL
  • System Deployment Tools: Red Hat Satellite/The Foreman
  • Backup technologies such as Bacula, Crashplan 

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