Desired Skills and Experience
- Provide Pre-sales Technical support for BETSOL’s Zmanda Product line enterprise customers, including backup, disaster recovery, information security, and virtualization on Linux platforms.
- Troubleshoot Enterprise customers issues over Phone, Email, and Web-based remote access tools
- Document and report progress using BETSOL’s tracking tools
- Escalates necessary cases to the right level within the defined LOB (Line of Business)
- Experience in IT systems engineering, with a focus on deployments, configuration, backup, disaster recovery, and information security.
- Strong technical experience in:
- Linux
- Virtualization
- Information security
- Strong analytical skills
- Great communicator
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