Desired Skills and Experience
- Perform daily operational tasks on our automated Voice & Messaging platforms
- Research, recommend and implement innovative, and where possible, automated approaches for routine tasks. Identify approaches that leverage our resources and provide economies of scale
- Operate the various Voice & Messaging related services that are involved in the day to day operations of our network
- Participate in design sessions and implementation of various network automation tooling and projects
- Deploy and on-board our carrier partners around the globe
- Participate with Engineering teams on design and architecture that involves Carrier Operations
- Diagnose, Troubleshoot, resolve service issues related to telephony platforms and applications
- Participate in shared on call support rotation within Carrier Operations
- Audit fraud attack vectors on the network
- Study trends, and participate in scaling adjustments for capacity of components, resources and sessions
- Work with Engineering & Customer Service teams to collaborate on solutions and approach for persistence issues
- Develop and maintain operational process and procedure documents
- Minimum 3-5 years of Technical Operational experience with service provider networks
- Excellent verbal and written communication skills
- Strong knowledge of SS7 (SIGTRAN)
- Knowledge of both CS and IMS network architectures, components and protocols
- Knowledge of IN related protocols (CAMEL, INAP, AIN)
- Ability to perform SS7 and SIP debugging and be proficient at reading and understanding traces
- Experience with Session Border Controllers
- Strong understanding of CNAM/CNAP
- Strong understanding of cryptography and network security practices
- Proficient in SQL
- Proficiency in shell scripting or high-level programming language, such as C#, Java, Python
Apply