Desired Skills and Experience
- Work directly with the development team and customer support team to understand their issues and needs, provide internal software support including development and support of internal tools, scripts and reports, partner with developers, evaluate and improve internal processes, and incorporate lessons learned to improve the application support process going forward.
- Write scripts and internal tools, including implementing, maintaining, and improving scripts and internal tools developed by the company.
- Participate in continual improvement of the company’s internal tools and processes involved in the Application Support process.
- Provide System Administration support, including maintenance of Windows servers used in demo and QA environments and deployment of software builds for demo and QA.
- May write and maintain documentation concerning the Application Support processes, internal tools and scripts, including training material.
- May serve as the primary point of contact after formal training.
- Experience with the following tools or technologies a plus: Jira, AWS, command-line/UNIX shell/bash, C#, LINQ, LINQPad
- Outstanding written and verbal communications skills, with ability to explain technical design, concepts to both developers and non-developers.
- Creative problem solving skills
- Dedicated team player who demonstrates initiative and independence.
- Ability to express concepts and new ideas effectively.
- Excellent organizational skills.
- Ability to manage multiple assignments or projects effectively.
- Strong time management skills.
- Attention to detail and quality.
- Positive attitude during pairing and other team interactions.
- SQL/code samples and Stack Overflow profile a plus.
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