Desired Skills and Experience
- Work with the Engineering and Technical Services teams to debug and reproduce bug reports from MongoDB users and escalate problems as needed
- Help MongoDB users understand their challenging technical problems and provide workarounds when possible
- Recognize patterns, and effectively categorize and create links between related issues and projects
- Contribute to the team’s technical projects, which include tools and diagnostics development, benchmarking, writing documentation and crafting training material
- Demonstrable technical aptitude in one or more of the following areas:
- Technical Support of back-end services (example: databases, networking, operating systems)
- Systems, network, and/or database administration
- Systems or Site Reliability Engineer, Tech Support Engineer, or Consulting Engineer
- Excellent communication skills (both written and verbal) are critical as you will be working with users from all over the world with very diverse backgrounds, as well as with a highly technical engineering team
- Strong attention to detail
- The desire and ability to rapidly learn a wide variety of new technical skills
- Interest in thorny technical issues central to databases: distributed systems, consensus algorithms, data replication, query optimization, data storage, OS internals, concurrency and scheduling, networking, etc.
- Experience as an active contributor to public support forums or online communities
- Have a passion for contributing to open source, and interacting with the open source community
- Experience coding in one or more of the languages with drivers supported by MongoDB, Inc (eg., Python, Ruby, Node.js, Bash, Perl…)
- Experience administering large-scale production environments, including hardware, operating systems (Linux/Unix), networks (including firewalls and load balancers)
- Experience using or managing MongoDB
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