Desired Skills and Experience

  • working with developers to ensure a principled approach to delivering change in a safe and secure way
  • working with third parties to ensure our comms are reliable
  • working with other SREs to hit our service level objectives and prove our systems and environments
  • Change management and delivery pipeline into production
  • Ensure safety, predictability, repeatability and auditability of all build and deploy processes
  • Enabling ownership by platform and application engineers of tech-specific build plans
  • Enabling maximum velocity without violating service level objectives
  • Monitoring, alerting, SLO tracking
  • To proactively manage delivery of service level objectives
  • Detection / early warning / self-heal
  • On-call management
  • Facilitate emergency / incident response
  • Create, maintain and test for recovery (backup & restore, infra automation etc.)
  • Provisioning / automating deployment infrastructure
  • Demand forecasting and capacity management
  • Efficiency and cost management
  • Performance and scalability of the services
  • Ownership of some cross-cutting implementation like logs / metrics infrastructure
  • Automation of security checks, break-glass procedures, etc.
  • Provide level of audit and control to security personnel
  • Software development experience: ideally Java / JVM but not essentially; javascript, python, bash all beneficial
  • AWS expertise; familiarity with core services (S3, EC2, ELB, ASG) and CloudFormation
  • Good understanding of traditional ops areas of expertise: Linux, Disk I/O, Networking, VPNs
  • Good familiarity with docker and container ecosystem
  • Continuous delivery - principles and pragmatics of dealing with build pipelines, artefact repositories, zero-downtime deployment and so on
  • Proving resilience via failure injection (chaos monkey), scalability via load and stress testing
  • Experience with any of the following: CoreOS, ELK, Prometheus, ElasticSearch, PostgreSQL, PagerDuty, Gatling, JMeter, Kubernetes
  • Some understanding of iOS or Android also beneficial
  • Sensitivity to (but also boldness to influence) culture and behaviour across an organisation
  • We raised US$70m in 2016 to see us through to launch and beyond
  • The Starling team are a mix of technologists, entrepreneurs, designers, brand and customer experts, biz ops managers, and strategists, all working together to deliver our vision
  • There’s currently between 60-70 people working in the office on any given day
  • There isn’t an IT/Engineering department – talented engineers are just a core part of the team
  • Doing the right thing for customers trumps all, and as such we take our regulatory, conduct and ethical responsibilities very seriously
  • Passion for what we do
  • Belief in how we’re different
  • A can-do attitude, ready to tackle challenges laterally
  • The ability to communicate our vision internally and externally
  • Innovative thinking

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