Desired Skills and Experience

  • Customize Salesforce fields, page layouts, record types, searching, list views, queues, reports, and dashboards.
  • Maintain security such as user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights.
  • Maintain overall system configuration, change control, and enhancements.
  • Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials.
  • Manage operational requests and troubleshoot issues, working with diverse user groups and potentially with business leaders.
  • Act as a point of contact for Salesforce Users and Country MDs.
  • Manage the instance with a view to ensure data integrity, security and perform daily basic audits.
  • Assists in conducting training of business owners for new features and help with roll-out.
  • Present changes/system enhancements and overall training.
  • Manage mass imports and exports of data.
  • Provide high quality support via ticket system.
  • Develop best practices for reporting, access models, SSO strategies and audit controls.
  • Master of governance limits and overall platform scalability (with Product, Developers).
  • Develop best practices for emergency procedures around Salesforce.
  • Work on Change Requests in an agile environment.
  • 1-3 years technical support for web-based applications or similar.
  • 1-3 years of previous experience as a Junior Salesforce Administrator in a large company, ideally with a multi-national User / business base.
  • B.S. or a B.A. college degree or commensurate work experience.
  • Working knowledge of relational databases design concepts and data management.
  • Basic knowledge of agile methodology / processes.
  • At least basic understanding of Salesforce coding (APEX, Java etc.).
  • At least a basic understanding of Salesforce integration options.
  • Proper understanding of Salesforce Sales Cloud and ideally also Service Cloud.
  • Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Excel, Plug-Ins, XL-Connector, Talend).
  • Understanding of business processes.
  • Ability to troubleshoot system, process and data issues.
  • Experience in Salesforce migrations a plus.
  • Open to discussions, team-oriented, with a hands-on attitude.
  • International working atmosphere and cross-cultural teams.
  • Goal oriented environment.
  • Flexible working hours.
  • Great career opportunities.
  • Safety of a large company: pension scheme and stability.
  • Nice work environment and English as working language.
  • For applicants from abroad: relocation package and German lessons.

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