Desired Skills and Experience

  • Working in an Agile DevOps model with Architecture, Operations, Application Development and Infrastructure engineers, they pro-actively develop reusable patterns/solutions that enhance the health and performance of our global platforms, and identify/solve chronic technical issues.
  • Build strong partnerships with core application development teams to facilitate them to adopt to the pre-production support model and a DevOps model
  • Drive incident management support for application and/or infrastructure breaks in the pre-production environments in partnership with application development and infrastructure support teams 
  • Manage application and infrastructure system health checks in the pre-production space 
  • Manage capturing relevant metrics & reporting specific to the pre-production space 
  • Engage in successfully managing various technology project work streams within the pre-production support transformation program
  • Identify automation opportunities and minimise manual intervention
  • Logging, monitoring, intelligent alerting, self-healing
  • Consistent demonstration of being an end-to-end solutions provider with the primary focus of pre-production environment support with a view to following DevOps processes
  • Strong communications skills at all levels of a technology organization, including ability to manage and coordinate with a variety of cross-functional team members
  • Experience in technology environment & application support within the distributed applications space, with a strong demonstration on issue-resolution management practices (technical as well as governance levels with strong analytical/problem solving skills)
  • Strong technology risk management and impact analysis practices, and with a focus to “connect-the-dots” with cross-impact analysis needs across multiple components of enterprise-level and/or shared application platforms
  • Strong SDLC experience at both, technical and governance levels
  • Technical/development experience with relevant technologies such as Javascripting, Java/J2EE, Jquery, JSON, XML, PHP, Perl/shell scripting, Python, Web Development, Web Services, Sybase and database technologies
  • Technical administration and configuration management analysis experience with relevant technologies such as IBM WebSphere Application Server,  administration of code deployment/management with familiarity of toolsets/practices such as Subversion, Git, Jenkins, general application-specific configuration management and usage of toolsets such as SOAP UI to manage test health checks. 
  • Proficient in application, data, and infrastructure architecture disciplines.  Strong general technology background in the distributed applications space (i.e. core server infrastructure, databases, middleware web services, etc.)
  • Experience or knowledge of DevOps
  • Experience of process improvement through automation and scripting is a key function of what we do
  • Hands-on experience with cloud-based applications, technologies and tools is beneficial
  • BS degree in Computer Science, Computer Engineering or similar technical field of study/equivalent experience. Graduate level engineering degree preferred

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