Desired Skills and Experience
- Seek out ways to improve processes, productivity and capability of the Salesforce.com environment in a fast passed rapidly expanding environment.
- Works closely with internal IT team on system integration requirements between internal/proprietary legacy systems and Salesforce, as well as system integration requirements with external vendor systems and data.
- Works closely with business unit managers to form effective alliances on projects, operational decisions, scheduling requirements, conflicts, and vendor contract clarification.
- Support execution of our marketing strategy and roadmap to support long-term and short-term business requirements
- Design solutions that leverage existing system investments and provide scalability to support company’s future growth.
- Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements.
- Define, communicate and execute a data quality process to manage data health including standardization, completeness, and validity that drive key business decisions.
- Participate in the research on new and emerging technologies that can be leveraged through existing CRM investments.
- Bachelor’s degree. With 6+ years of industry experience.
- 2-3+ years previous experience related to the implementation, configuration, and integration of Salesforce.com.
- Solid understanding of Salesforce.com architecture, API and security policies.
- Understanding of Salesforce developer data tools (Data Loader, Excel Connector, DemandTools, Eclipse Force.com IDE, D&B360, Data.com, Apex, and Visualforce).
- Business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users.
- Strong attention to detail and excellent problem solving skills.
- Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams.
- Strong SQL capabilities.
- 1-2 years of prior hands on experience coding in a Java environment.
- Certified Salesforce.com Administrator (ADM-201) or equivalent experience.
- Experience with Partner and/or Customer Portal.
- Experience with scripted data loader, web services, cloud or on-premise middleware and other enterprise integrating technologies.
- Understanding of UI design principles and best practices.
- Highly innovative, flexible and self-directed.
- Results-oriented person with a delivery focus.
- Strong organization skills.
- Handles multiple competing priorities in a fast-paced, deadline-driven environment.
- Self-starter and be able to handle multiple tasks and priorities.
- Computer Telephony Integration experience.
- A background working for an insurance agency and/or a start-up marketing/sales company
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