Europe-based Customer Support Engineer at Platform.sh (Paris, France) (allows remote)

Desired Skills and Experience

diagnose and debug failing applications and systems
respond to customer inquiries concerns and suggestions about our product in a timely manner
deploy and configure cloud resources
participate in on-call response to high priority tickets and incidents
troubleshoot issues pertaining to the infrastructure running customer applications
active participation to automation and streamlining projects
Extensive experience with web applications of various kinds. PHP, Node.js, and Python applications are especially important to our current business
Experience with IaaS solutions, such as AWS, Microsoft Azure
Excellent communication and presentation skills: demoing products, explaining value and fielding technical, process and business-related questions
Ability to do the job in exquisite written and spoken English
Deep understanding of complete, modern hosting stacks
Experience with CDNs
Knowledge of DNS
Understanding of SSL certificates and encryption
Ability to use Git
Knowledge of Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3
Relational database skills
Public speaking experience
Blogging or writing experience
Experience as a performing musician, competitive athlete, dancer, actor, scout, sailor, or magician
Ability to kick ass in Chess or Go
A passion for photography, painting, or home brewing beer