Desired Skills and Experience

  • Curiosity - we are all passionate about the possibilities enabled by having access to your own genome
  • Responsibility - we have an obligation to people and our partners to operate with highly credible research guided by well respected advisors, with clear and effective communication about our products
  • Agility - flexibility and a desire to be nimble, smart, and effective are important to the Helix culture
  • Experience - we’re building a team with amazing track records of achievement in multidisciplinary environment
  • Design, analyze, evaluate, and implement end-user computing solutions that may be multi-faceted and complex in nature
  • Handle Client Platform Engineering priority initiatives and projects, prioritizing and appropriately managing timelines, scopes, and requirements
  • Operate as the Subject Matter Expert (SME) for dedicated projects
  • Provide L3 expertise, troubleshooting, and resolution on escalated incidents and problems from Global IT Support, ensuring minimum MTTR, and providing problem analysis and issue resolution in a timely manner while meeting resolution SLAs
  • Participate in cross-functional projects in support of end-user productivity and end-user computing security
  • Provide timely and creative solutions to end-user computing issues of a complex nature to ensure highest productivity
  • Maintain endpoint patch management and respond to endpoint security compromises and zero-day attacks in a timely manner as applicable to the Mac environment
  • Respond to situations where standard procedures have failed in isolating or fixing problem, troubleshoot as required, document/update existing documents/KB articles as necessary
  • Participate in standardization efforts to ensure IT CPE can take advantage of repeatable processes to support the environment
  • Manage and work on continuous improvement of the deployment, testing, maintenance, support, and upgrade processes of endpoint hardware and software, including operating systems and software updates
  • Participate in knowledge transfer with members within the team to elevate IT CPE skillset and with Global IT Support for cross-functional training on projects
  • Work on continued improvement and automation opportunities on IT CPE internal processes
  • Update any solution designs, technical documents, and diagrams of IT CPE systems for assigned projects
  • Follow and enforce all hardware and software standards for endpoints
  • Communicate effectively with management, peers, and customers, via all written and verbal communication channels and in face-to-face situations
  • Other duties as directed by Management
  • BS+ in Computer Science or equivalent experience required
  • Minimum of 5 years experience as a Senior Mac Engineer with deep troubleshooting skills in 400+ Global Mac environment
  • 10+ years’ hands-on IT Engineering experience in areas of hardware and software
  • Expert knowledge of Apple hardware and software versions
  • Expertise in Open Source tools for administration, profile management, and configuration
  • Knowledge of Security platforms highly desired
  • Proficiency with Configuration Management tools like Chef, Puppet and Salt and Git as Source Control
  • Working with Open Source tools for Management of Client Systems (Munki, Autopkg, Reposado and others)
  • Excellent problem-solving and superior customer service skills required
  • 6+ years experience in linux systems administration
  • A passion for improving people’s lives through access to better information about their DNA
  • Deep familiarity with networking protocols, firewall rules
  • Experience managing production systems
  • Demonstrated proficiency in bash, Python, or Perl
  • Excellent communication skills to document and explain change management and system design
  • Competitive compensation, including meaningful equity
  • Health insurance, including medical, dental, and vision
  • 12 weeks of Maternity or Paternity leave
  • 4 weeks of paid Pregnancy Disability
  • 401(k) with employer matching
  • On-premise nursing room
  • Corporate fitness rate
  • Commuter benefits
  • Catered meals
  • Flexible PTO

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