Desired Skills and Experience

• analysing impact of higher performance of Customer Experience Specialists on customer satisfaction and loyalty
• analysing processes to improve Customer Experience Specialists productivity
• assessing efficiency of recruitment programs for recruiting high calibre employees
• Work with stakeholders to understand their business needs and identify opportunities for analysis insight to inform their decision-making
• Understand and report to your team and senior management on business performance
• Ensure delivery of regular reports on time and without error
• Self-manage delivery ofanalytical projects Defining the business problemDetermining the analytical approachEfficiently extract relevant dataAppropriately use statistical and data analysis techniquesSharing your findings using impactful data visualisations and efficient communicationBalance multiple priorities, updating stakeholders on progress and expected delivery
• Defining the business problem
• Determining the analytical approach
• Efficiently extract relevant data
• Appropriately use statistical and data analysis techniques
• Sharing your findings using impactful data visualisations and efficient communication
• Balance multiple priorities, updating stakeholders on progress and expected delivery
• Bachelor’s degree in computer sciences, engineering, mathematics, statistics, data science or a related degree program with outstanding academic results
• SQL proficiency required: can extract data from large databases using SQL to develop data queries
• Excellent problem solving skills including the ability to analyse and resolve complex problems
• Expert Excel user: able to understand and build complex spreadsheets
• Strong business sense
• Excellent communication and comprehension skills: confident communicating with people of differing levels of seniority, analytical understanding and from a wide variety of backgrounds
• Organised and structured: can manage multiple, competing priorities and deliver results under tight deadlines and pressure
• Fluent in English both spoken and written - additional languages are a plus
• Must be curious, proactive, practical and solution-oriented with “Get it done!” attitude
• Must be data savvy and love crunching numbers: love the idea of working in an international and multicultural company, analysing billions of actions from millions of travellers choosing from thousands of hotels
• Must want to tell an impactful story with analysis and smart data visualisation, not just number crunch
• Able and willing to share your opinion and propose ideas to improve operations based on data and have an impact on the customer experience
• Able to work in a highly multi-cultural team
• Attentive to detail and committed to data integrity
• Aware of the importance of discretion, confidentiality, and ethics
• Experience in management consulting
• Experience with dash-boarding / visualisation software like Tableau
• Be part of a dynamic and exciting data-driven multinational team in a successful and fast growing tech company
• A clearly defined career path will help you to continuously develop your skills.
• The chance to propose ideas to improve operations based on data and have an impact on the customer experience
• Benefit : Relocation package for employees joining from abroadhealth insuranceAnnual performance bonusParking fees reimburseDiscount for Agoda employee booking on Agoda.com
• Relocation package for employees joining from abroad
• health insurance
• Annual performance bonus
• Parking fees reimburse
• Discount for Agoda employee booking on Agoda.com

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