Desired Skills and Experience

  • Responsible for the engineering, support and deployment of the standard IOS on site that will work in a Windows network environment effectively
  • Develop and maintain Apple servers and any additional equipment needed to manage the IOS devices
  • Work as a customer advocate to ensure that the desktop maintains high performance and ease of use
  • Provide training for first level support personnel
  • Provide second and third level support for Mac desktop related issues.
  • Participate in the software packaging quality assurance process for all supported applications
  • Standard Desktop Design and Implementation
  • Develop and document Standard Desktop configuration - identify potential security risks and implements appropriate countermeasures
  • Evaluate tools to facilitate efficient deployment of desktop to enterprise users
  • Act as a customer advocate to ensure that the desktop maintains high performance and ease of use
  • Desktop Deployment and Support
  • Develop documentation and training materials for Deployment Technicians
  • Test and verify Standard Desktop image with supported hardware configurations
  • Develop and deploy packages and updates to desktop clients
  • Communicate with vendors to open support incidents and future purchasing options
  • Test compatibility with new Standard Desktops and Standard hardware configurations
  • Create, troubleshoot, and deploy packages and updates to Mac clients
  • Second and third level Desktop-related Trouble Ticket Support
  • Develop Service Desk materials to assist in their ability to troubleshoot issues at the first level
  • Participate in the software packaging quality assurance process for all supported applications
  • Engineer laptop imaging process
  • Collaborate with Service Desk and Customer Service to deliver feature-rich and user-friendly laptops to users
  • Develop, publish, and maintain system documentation according to department standards
  • Bachelor’s Degree in technical field preferred or equal or greater time of related work experience.
  • Experience working with Infrastructure and Software development methodologies in a business environment e.g. ITIL.  Training in PCI / PHI / HIPAA confidentiality and governance.

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