Desired Skills and Experience
- Presenting to customers the technical capabilities of RTDA solutions and other HPC software
- Understanding the customers current infrastructure, design/verification flows and future needs
- Working closely with R&D on tools and methodology
- Provide customers with proactive and responsive support
- Work with new and existing accounts to understand customer issues and provide solutions
- Create FAQ’s and contribute to training, forums, and documentation development
- Provide direction to engineering on areas for product improvement
- Proactively test new solutions for their accounts prior to delivery
- Degree in computer science and/or electrical engineering or similar
- Working knowledge of Linux OS and Unix utilities
- Demonstrated scripting skills (Tcl, csh, bsh, optional: Python, Perl) Preferred skills:
- Synopsys, Cadence, Mentor, Ansys
- 2-5 years of proven customer support experience
- Working knowledge of job schedulers
- Experience supporting EDA/CAD development
- Working knowledge of FLEXlm
- SQL Database experience
- Comfortable working in a fast-paced, changing environment
- Proven ability with customer facing interaction
- Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Customer Orientation – Has a passion to help people
- Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made and probing to ensure clarity
- Proven effective communication skills both verbal and writing
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