Senior Support Engineer - Online Community at Atlassian (Austin, TX)

Desired Skills and Experience

Demonstrated experience helping users in online forums and/or social media outlets (Reddit, StackOverflow, Atlassian Community, etc.)
Strong knowledge of operating systems (Linux and/or Windows)
Strong knowledge administering one or more of Atlassian’s product (Jira, Confluence, DevTools, etc.)
Strong degree of empathy for the customer experience
Great people networking skills - most probably you knew pretty much everybody in your previous company!
Ability to identify and resolve issues with Java/J2EE applications
Familiarity with database concepts (e.g., Oracle, SQL Server or Postgress)
Strong foundation of basic network functions, standards, and protocols