Desired Skills and Experience

Work with client stakeholders to complete Medallia system implementations and program management
Includes customer experience management (CEM) design thinking, validating functional and technical requirements, performing system configuration and system testing, and supporting launch activities and communication
Problem solving with the ability to take a logical route to the source of an error delivering high quality work and adapting to new challenges, as an individual or as part of a team
1+ Years of Medallia system experience with an in-depth knowledge of Medallia system capabilities
Experience in client-management
Comfortable working with a virtual team
Detail-oriented quality assurance needed for testing activities
Understanding of Natural Language Processing (NLP) and understanding data-driven business decision making
Education: BA/BS, with evidence of technical experience or equivalent relevant experience
JavaScript, XML, CSS, HTML5 Experience with deployment tools to package and deploy components
Must be a U.S. Citizen
Must be willing to live and work in the Orlando, FL area