Desired Skills and Experience
- 8+ years of relevant experience in supporting critical security based applications
- Articulates the business value and impact of advanced technical and non-technical information with ease and knows when to seek more experienced management assistance
- Experience in process improvement projects and/or re-engineering and ability to build strong partnerships across multiple technology teams
- Anticipates problems and analyzes ways to mitigate the risk
- Provides production support including accurate problem identification, ticket documentation and customer/vendor dialogue
- Projects excellent command of business knowledge and has the ability to solicit input from internal and external sources
- Documents, or enhance existing operational documentation for Production Management Teams with minimal supervision
- Ensures information controls, back-up and recovery strategies are in place across all environments
- Critical Thinking: anticipates problems and establishes methods to mitigate the risk
- Highly motivated and self-directed individual
- Strong analytical, communications skills
- Excellent problem solving skills
- Strong ability to manage multiple tasks simultaneously and prioritize work efforts in a demanding high paced environment
- Ability to think big picture; view issues and situations with a broad perspective
- Excellent time management skills
- Ability to work under pressure and within tight deadlines
- Must have 2-4 yearsâ experience supporting or troubleshooting information security applications
- 8-10 years of overall IT experience with the ability to articulate and document support and operational processes, various tools and monitoring agents.
- Proven ability to be effective under pressure and willing to take personal responsibility and accountability
- Technical understanding of large enterprise environments
- Must have 5+ yearsâ experience with Linux and/or Microsoft Windows Servers with relevant certification(s) desired (i.e. Red Hat, Microsoft Windows)
- Experience of security or monitoring products, with in-depth knowledge of 2 or more of the following Applications: Skybox, Splunk, ArcSight, ESM, CCS and/or Qualys Network Vulnerability Assessments
- Administrative and functional understanding of database structures such as SQL and Oracle
- 2+ yearsâ experience in health and performance monitoring, as well as dashboard technologies
- Vendor certifications such as Splunk Administrator desired
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