Desired Skills and Experience
- Be accountable for an ultra-highly available applicative platform for Amadeus customers
- Develop automation to enable quick & safe instance deployment
- Contribute to the definition of SLAs and OLAs
- Provide & and use monitoring tools to find problems, raise alert, and ensure that we meet our SLAs/OLAs
- Monitor and build/define alerting to enable auto-recovery. Provide automation to ensure auto-recovery.
- In case of unmanaged issue, ensure first full recovery. Once solved, analyze the root-cause of the issue, liaising with the development teams if needed, implement a specific monitoring and automate a response that will manage auto-recovery if the same issue happens again
- Assist developers in debugging application issues
- Build automation to replace processes enabling better time to market for service developers
- Ensure process reengineering and optimization
- Drive continuous improvement to the service delivered to customer (agility, stability …)
- Drive the enforcement and definition of operational requirements / non-functional requirements in collaboration with application owners and middleware organizations
- Operate the platform within our security and privacy guidelines
- Document configuration processes and policies
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