Heldesk Support Specialist

With Russell Tobin in Salt Lake City UT US

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Posted on February 14, 2019

About this job

Job type: Full-time
Role: System Administrator



Job description


  • Experience in Technical Support field in Enterprise environment
  • Candidate should have sound technical knowledge, troubleshooting skills and support experience on at least a few of the following :
  • Windows platform in Windows 2000 and Windows XP
  • Networking, LAN , WAN, Corporate enterprise domain infrastructure environment
  • Widows Desktop and Server Operating system
  • Windows Active Directory
  • MS Outlook
  • Cisco
  • Good understanding on the MS Office products such as Word , Excel, Power point etc
  • Should have at least basic concept knowledge of Citrix/VM Ware/Virtualization, expertise would be added advantage
  • Should have customer handling skills
  • Preferably exposure to multi culture environment Skills & Qualifications
  • To handle Customer’s query or problem over phone
  • Take ownership of all the calls coming into Service Desk
  • Periodically updating calls/customer as required
  • Provide timely resolution and effective documentation
  • Proactive and logical thinking in resolving problems.
  • Make judgment as to when the problem has to be escalated and should follow-up on the calls to ensure that the user is updated and close it once the solution to provided.

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