Service Desk Agent
With Hays in Philadelphia PA USMore jobs from Hays
Posted on February 14, 2019
About this job
Job type: Full-time
Role: System Administrator
Service Desk Agent (Phone Support)
Philadelphia, PA 19103
3-6 month CTH - up to $23/hour (50k conversion to perm)
Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution
Applies understanding and knowledge of information systems products and services to assist users
Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
Coordinates referrals to appropriate technical, professional, or service personnel
Receives and prioritizes issues and forwards using appropriate escalation procedures
Provides functional or task leadership
Coordinates special projects and system upgrades
Briefs customers and/or management on the status of resolution efforts
Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
Recommends system or process improvements, including procedures, training, and enhanced documentation
All other duties as assigned
Learns to use professional concepts.
Applies company policies and procedures to resolve routine issues.
Works on problems of limited scope. -Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
Builds stable working relationships internally.
Normally Receives detailed instructions on All work.
- Windows 10
- Active Directory experience
- MS office 2016
- Basic knowledge in mobile phone support
- Base knowledge in ITIL
- Ability to support printers
- Ability to troubleshoot laptop and desktop hardware and software problems