Desktop Support Specialist

With Dahl Consulting in Minneapolis MN US

More jobs from Dahl Consulting

Posted on March 01, 2019

About this job

Job type: Full-time
Role: Desktop Developer, System Administrator


sysadmin, project-management, windows

Job description

Dahl Consulting is seeking a Desktop Support Analyst. This is a contract to hire. The Support specialist is responsible for providing first and second level desktop support and help desk functions, including desktop build; problem identification, analysis, and resolution; desktop application installations and upgrades; and hardware and software evaluations.


  2. Technical Infrastructure - Desktop Devices

  3. Provide desktop and desktop peripheral (printers, scanners, tablets, etc.) support services and maintenance.

  4. Troubleshoot problems and resolve desktop-related issues, including identification of all issues, following-up with solutions, and directing trouble tickets to other appropriate IT support individuals as required.

  5. Perform software installations/upgrades.

  6. Perform hardware upgrades - adds, moves, or changes.

  7. Perform hardware and software evaluations.

  8. Assist users with standard application support in the areas of Microsoft office products.

  9. Ensure all operations documentation is up-to-date and accurate.

  10. Ensure that defined processes are consistent and non-invasive to infrastructure.

  11. Assist with network user rights and issues.

  12. Apply technical expertise and established protocols in the installation and maintenance of computer systems.

  13. Perform other duties and project work as assigned.

  14. Document fixes and completed requests in our online ticketing system.

  15. General IT Department Support

  16. Maintain awareness of new developments in the technology industry relative to tools, processes, hardware, and software to increase stability and decrease the total cost of ownership of desktop technologies.

  17. Conduct a meaningful program of self-development to prepare for greater responsibilities.

  18. Educate staff in technical changes and problem resolution.

  19. Comply with departmental standards and procedures.

  20. Complete special projects, as assigned, including participation on various task forces.


  • Two-year technical degree in desktop hardware and software support, with A+ certification preferred
  • 1 year or more of related experience in a Desktop Support environment, including troubleshooting experience and network operations knowledge
  • Experience with SCCM and Active Directory
  • Demonstrated resourcefulness and initiative in facilitating problem resolution
  • Ability to learn from past experiences and errors and, as a result, improve processes and systems
  • Effective interpersonal, verbal and written communication skills, including the ability to communicate technical concepts effectively to technical and non-technical users, and a strong customer service orientation
  • Knowledge of Microsoft applications, including Word, Excel, and Outlook
  • Knowledge of effective project management techniques and the ability to effectively prioritize and execute tasks in a high-pressure environment

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