Network & Systems Engineer

With iVision in Atlanta GA US

More jobs from iVision

Posted on March 01, 2019

About this job

Job type: Full-time
Role: System Administrator

Technologies

windows, sysadmin, networking

Job description

Your Job:

As a Network & Systems Engineer, you will be utilizing the latest in enterprise hardware and software to resolve our clients' most problematic engineering challenges within a collaborative team-based environment. This will require a driven personality to keep abreast of the latest networking, data center, storage, virtualization, public cloud, and windows infrastructure technologies as you continuously learn and push your external clients’ infrastructure environments to increased availability, reliability, and connectivity.

Your role will evolve as you help new and exciting enterprise clients with daily operational incidents and prove yourself as a technical subject matter expert across a range of enterprise technologies: Data Center, Virtualization, Networking, Storage, Public Cloud, VDI, Security, and Microsoft.

What You Could Do:

  • Respond to technical alerts as triage level of support and liaison between Senior Engineers to investigate appropriate resolution for global external clientele

  • Investigating error messages and determining resolution

  • Manage vendors relationships to obtain support and resolution information

  • Respond, track, and document all activity for incidents and resolutions while prioritizing incoming work requests and managing a high volume of incoming tickets to meet SLAs.

  • Log and triage new incidents, problems, change requests and service requests to ensure accurate information is captured and documented within the ticket - utilizing the processes from the Momentum Engineering Global Service Center Guide

  • Coordinate activities including Change Management with client resources through resolution

  • Coordinate with the other IT team members the development of Engineering knowledge base

  • Assist in maintaining an asset management system to ensure that IT resources are secure and accounted for via ITIL methodology and the use of a CMDB

  • Make recommendations to management on improvement of procedures

  • Assist and mentor team members with triage and resolutions

  • Become a Subject Matter Expert with Knowledge for the ESS Knowledge database and coordinates with other IT Team members for development of Knowledge Articles

 What You've Done:

  • Thorough understanding of investigating error messages and determine resolution

  • Outstanding technology, operational, and client support skills

  • Degree or recognized trade certification or equivalent experience

  • Service Desk experience with computer, networking, telecommunications, or customer service experience or any combination of education experience, which would provide an equivalent background

  • Support handling including at least one or more of the following:

    • AWS / Azure exposure

    • Network troubleshooting - 

      • WLAN; LAN; WAN
      • Cisco Routers, switches, firewalls
      • Load balancers
    • Storage experience

    • Disaster Recovery and Business Continuity software - CommVault, Zerto, Veeam

    • DHCP, DNS, WINS, TCP / IP

    • Active Directory, Exchange, Office 365, SCCM and supported tools, including basic OU rights and administration.

    • Server operating systems including Windows 2003, 2008 and 2012

    • VMware

    • Citrix

What Will Separate You from the Rest:

  • ITIL® Foundations Certification

  • Have utilized your independent judgment to make analytical recommendations

  • Excellent verbal and written communication skills including demonstrated ability to interact and communicate with all levels of an organization

  • The ability to work shift schedules

  • Excellent problem-solving skills and ability to multi-task

  • Ability to work in a fast pace and team based environment

  • Ability to handle confidential and sensitive information

  • Desire to obtain reimbursable technical certifications to become a Subject Matter Expert

Apply here