Messaging Engineer

With Dahl Consulting in Minneapolis MN US

More jobs from Dahl Consulting

Posted on March 05, 2019

About this job

Job type: Full-time
Role: System Administrator


powershell, sysadmin, windows

Job description

***** Candidates need to be local to the Twin Cities metro area *****

Twin Cities suburbs client is looking for  a  Messaging Engineer for a nine-month contract role.

• Support, Management, and Administration of a multi-forest hybrid Exchange/Office 365 environment

Operational Support
• Level 2 and 3 operational support of a multi forest hybrid Exchange/Office365 environment
• Manage Messaging Queue and incidents (ITIL) in Service Now
• Manage User Support for any Messaging and Conferencing related issues
• Work effectively with other IT teams as necessary to support the Office 365 collaboration environment

Other Responsibilities

• Required to work with the Senior Technical Lead as and when required
• Serve as an as-needed Project Resource

Primary Responsibilities:
• Work as a Level 2/3 resource on the Messaging and Conferencing Support team
• Day-to-day Incident and Problem management of a multi-forest Exchange environment
• Day-to-day user support for various messaging and conferencing related issues
• Creation and maintenance of Messaging and Conferencing related documentation as necessary
• Assist Level 4 Engineers and/or Vendors with Incident and Problem management as necessary
• Work with end-users to resolve Incidents as necessary
• Attend weekly team and 1:1 meetings

Required Skills / Experience: 

• Strong analytical, research and problem-solving skills
• Ability to work independently, manage tasks to timely completion and appropriately escalate issues as required.
• 2+ years proven knowledge and experience managing a medium to large Exchange environment
• Proven understanding of Microsoft Exchange and O365 Exchange Online
• 2+ years proven Outlook experience
• Basic Understanding and knowledge of Windows Active Directory
• Basic Understand and knowledge of WebEx
• Basic Understand and knowledge of Skype for Business and Microsoft Teams
• Basic understanding of PowerShell, Remote PowerShell and basic PowerShell scripting
• Excellent verbal and written communication skills
• Experience with or knowledge of Service Now

Desired Skills / Technologies:
• 1-2 years proven experience managing a multi-forest, global Exchange environment
• Experience managing and supporting users on a daily basis

  Required Skills

» Exchange Server 1-2 Yrs
» Office 365 Messaging related technologies (Skype/Lync, MS Teams) 1-2 Yrs

» Windows Active Directory 1-2 Yrs
» O365 Collaboration tools 1-2 Yrs
» Outlook desktop client troubleshooting 2-4 Yrs
» User Support 2-4 Yrs

Apply here