Development Escalation Engineer

With ForeScout Technologies Inc. in Dallas TX US

More jobs from ForeScout Technologies Inc.

Posted on March 12, 2019

About this job

Job type: Full-time
Role: System Administrator

Technologies

linux, c, sysadmin

Job description

Description
** What We Are Doing:**
If you are a great developer with passion for security and technology, come join ForeScout’s R&D team of Software Engineers and take part in defining and driving the future world-wide market leading product suite consisting of: eyeSight, eyeControl, eyeExtend, eyeManager, and eyeRecover.
Applications range from Client/Server applications to Web apps for a Unified Device Visibility and Control solution running on both Windows and Linux systems.
What You Will Be Doing

  • Analyzing support escalated issues to R&D and work with cross-functional teams (Core Engineering, Customer Support, and Account teams) to ensure smooth flow of information in resolving critical customer issues

  • Handle the resolution of technical issues by doing the following:

    • Analyze the available data to identify and narrow down root cause
    • Attempt or drive reproduction of customer issue in-house
    • Describe in detail the issue to support engineers or customers as needed
    • Identify and develop the software code changes to resolve it
  • Analyze, report, and fix defects on software to improve conformance, stability and supportability

  • Understand customer network architecture and design and accordingly provide alternative solutions when applicable to achieve greater stability or performance

  • Provide technical leadership to internal teams

  • Actively suggest and describe ways to improve the supportability of ForeScout products

  • Use Kanban development methodology to deliver on tasks

  • Familiarity with Atlassian tool set including Jira, Confluence, etc.
    What You Bring To ForeScout

  • Minimum of 3-10 years of experience in software development, escalation engineering, or systems engineering

  • Deep knowledge of software engineering concepts and techniques

  • C/C++ experience

  • Java programming experience

  • Perl experience

  • Linux/Unix development experience

  • Linux system/environment experience (scripting languages, regular exp., awk, sed, etc.)

  • Networking:

    • Good understanding of TCP/IP
    • Knowledge in protocols (DNS, SMTP, SNMP, DHCP, 802.1x)
    • Familiar with network equipment configuration (Switch, Router, Firewall, etc.)
    • Windows-based networks, domain management
    • Low-level network monitoring and sniffing (experience with sniffers)
      Personal Skills
  • Strong communication – both written and spoken

  • Ability to easily learn and apply new technologies

  • Excels in team environments

  • Ability/experience in customer interactions

  • Ability to work independently when needed

  • Highly motivated to succeed in current position

  • Strong sense of urgency

  • "Can-do" attitude
    Education

  • Bachelor’s degree in Computer Science or equivalent experience
    What ForeScout Offers You
    Strong product, good leadership, great culture, good people, diverse, great benefits, great compensation. If you have good work ethic, are visible, lean in, you will be recognized. We are in growth mode and there are tons of opportunity. A positive attitude and being flexible to change goes a long way here at ForeScout!

  • Competitive compensation and Benefits

  • Collaborative and innovative environment – make an impact on worldwide security while working on the hottest technology.

  • We work hard…and we PLAY hard!

Apply here