IT Support Engineer

With Safeguard Global in Austin TX US

More jobs from Safeguard Global

Posted on March 13, 2019

About this job

Job type: Full-time
Role: System Administrator


sysadmin, amazon-web-services, linux

Job description

Role: IT Systems Engineer  

Reporting to: Global Infrastructure Support Services Manager

Location: Austin, TX

Are you a customer orientated IT Systems Engineer looking for a new challenge? As we continue to expand here at Safeguard Global there is a need to provide further support to the America’s region, supporting approximately 80 Guardians (employees).

There are two key elements to the role of an IT Systems Engineer;

The first; an experienced 1st line service desk technician. You will be responsible for providing desk side support both on site and remotely via email and telephone to all Safeguard Global staff both internally within the Austin office, Mexico office and US based remote workers in addition to other team members globally as required.

The second; a more advanced 2nd line engineer. you will have experience working on a team managing the servers, applications, networks and firewalls in an expanding corporate environment

Other responsibilities include;

Install, upgrade, support and troubleshoot, Windows 10 and Microsoft Office 2016, printers and any other authorized desktop applications.

Perform general preventative maintenance on computers, laptops and printers along with repairs as required

Familiarize end users on basic software, hardware and peripheral device operation

Work with other IT team members regarding new builds and upgrades

Complete work of assigned tickets and ability to prioritize

Take ownership and responsibility of queries, issues and problems assigned

Document, track and monitor problems to ensure a timely resolution

Manage and monitor internal assets to ensure accurate inventory records

Skills and experience required

You will be a technical engineer with a minimum of four years of IT work experience with basic to intermediate knowledge and expertise in information technology systems with particular focus on; AWS, Microsoft, Vmware, Veeam, HP, and Cisco platforms.

Thorough understanding of the desktop build, imaging and deployment process

Thorough understanding of Active Directory and Group Policy management.

An understanding of the trends in IT and desire to start building relationships with customers and 3rd party suppliers where appropriate to work towards the successful implementation of IT initiatives.

Good interpersonal skills with ability to communicate technical issues and solutions in a non-technical way to all levels of colleagues;

Conceptual knowledge of ITIL processes including but not limited to Change Management, Configuration Management, Availability Management and Capacity Management

The successful candidate must have a passport and be prepared to travel to Mexico City periodically. The position requires a high level of commitment and self-motivation.

Desirable skills and qualifications


AWS Certified SysOps Administrator – Associate or better a plus.

Fortigate Firewall experience

Microsoft MTA minimum. MCSA or MCSE preferred

Experience of linux systems administration (particularly RHEL)

ITIL Foundation

Scripting skills an advantage

Experience with Zendesk

Apply here