Senior Deskside Support Specialist

With Taos in Dallas TX US

More jobs from Taos

Posted on March 27, 2019

About this job

Job type: Full-time
Role: System Administrator

Technologies

sysadmin, security, python

Job description

THIS IS NOT A REMOTE OPPORTUNITY / NO THIRD-PARTY VENDORS
Taos is immediately hiring a Senior Deskside Support Specialist for an exciting real estate investment company in Dallas, TX!
Who You Are
You are an experienced technical professional who is passionate about customer service and technology. You are eager to utilize your skills by providing desktop support as part of a great organization. You thrive on the success of a job well done and are driven by results. You can easily move between teams to help resolve any issue. You are task-oriented, self-driven, and able to work on several projects/priorities in a deadline-driven environment.
What You’ll Be Doing

  • Working with executive-level staff and end-users as their primary deskside support, via online helpdesk system, telephone and remote support tools to diagnose technical issues related to PC operating systems, applications, network, servers, and peripherals

  • Providing resolution and tracking of incidents with network, servers, PC operating systems, applications, and peripherals in accordance with IT Service Desk procedures

  • Performing security administration functions for user access, data access, and remote access

  • Issuing timely, accurate, and professional company-wide notification regarding incidents impacting the user community

  • Documenting all incidents, outages, status, and resolutions in problem management tool in accordance with procedures

  • Proactively utilizing IT resources to remain current with technology used in the company IT environment

What You’ll Bring With You

  • Advanced knowledge of PC concepts, principles, maintenance and operation (level-2 support experience)

  • Advanced knowledge of networking concepts, principles, and troubleshooting

  • Proficiency in Windows, Mac knowledge

  • Excellent verbal and written communication skills, ability to effectively and efficiently work with executive-level management daily

  • Experience analyzing and diagnosing technical problems by utilizing documentation, tools, and knowledge database

  • Ability to multi-task effectively, remain detail oriented, and maintain composure in a fast-paced IT environment

  • Strong customer service skills, ability to demonstrate professionalism and courtesy in all customer interaction.

  • Familiarity with Office365 and ServiceNow ticketing system

Who is Taos?
Taos is a comprehensive technology services company that simplifies today’s complex digital landscape by providing both strategic and technical guidance while implementing transformative solutions. As part of the nation's technology landscape since 1989, we offer opportunities that will allow you to achieve your career goals and objectives.
We're changing the face of some of the most innovative companies with our diverse solution offerings, exceptional talent, and thought leadership. Our clients look to us first for advice, insight, and support, driving us to relentlessly focus on customer success.
Let’s Talk About Us
Some IT professionals watch their careers shoot straight up. Others spend years at one company after another struggling to get noticed and stay on top of developing technologies. If you are looking for a place that puts employees first while staying on the cutting-edge of technology, come to Taos. We’ll immerse you in multiple environments, give you access to the collaboration of a strong technical community, and expose you to innovation as it happens in real-time. With unparalleled adaptability, you have the opportunity to leverage Taos as an employer to be successful.
Referrals
We love referrals so much that we pay for them! If you know someone that you would recommend, send an email to referrals@taos.com or Contact Us and we will do the rest! We'll make sure that you receive the $1000 referral bonus after they are employed with us.
Compensation
Our compensation package includes a competitive salary, medical and dental insurance, 401k, paid vacation, sick time and holiday pay, plus loads of free training (Puppet, Chef, Nagios, LAMP Stack, PMP, ITIL, Python, etc.)!
How To Apply
If you’re interested in this position or know someone who is, please email your resume (Word or PDF format) and contact information to opportunities@taos.com.
Taos Mountain, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability.
Veterans are encouraged to apply!
E-Verify Participant
This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Please go to http://www.taos.com/join-our-team and review the E-Verify Participant and Right to Work links for more information.

Apply here